Digital Divide Data Back to Lessons Learned

'Big bet' philanthropy is smart bet philanthropy

Digital Divide Data

Jeremy Hockenstein


DDD delivers high-quality, competitively priced business process outsourcing (BPO) solutions to clients worldwide. At the same time, DDD’s innovative social model enables talent from underserved populations to access professional opportunities and earn lasting higher income, including youth from low-income families in developing countries, as well as military spouses and veterans in the USA. This model, established by DDD in 2001, is now called “Impact Sourcing.” DDD is recognized among leading commercial service providers in the Global Outsourcing 100–and also consistently ranked as one of the Top 100 NGOs in the world.

Digital Divide Data has created the field of “impact sourcing,” demonstrating how to deliver high quality, competitively priced business process outsourcing (BPO) while substantially improving opportunities, and income, for talented poor youth in developing countries. Since 2001, DDD’s program has increased lifetime earnings for young people in Cambodia, Laos and Kenya by $300 million. The organization continues to grow, with an estimated $11.6 million in revenue, employing 800 plus youth, and 67 military veterans and spouses in the United States. DDD also exemplifies the ‘hybrid’ model; 90% of operating expenses are covered from large corporate customers like Microsoft, Bloomberg, Amazon and the World Bank. The subsidy remains for ‘social impact’ – the training and education of poor, young people. DDD was one of PSF’s earliest investments.